Migrant Service Assistant (Addis Ababa, Addis Ababa)

Migrant Service Assistant Job at International Organization for Migration – IOM | Ethiojobs $(function() { $(“#employers”).addClass(“ie-employers”); if (window.PIE) { $(‘input, a.button, a.standart-button, .ie-employers, .pagging a, .sbOptions, #currentSearch, #refineResults, #listing-details-menu, .instruction .instr_cont, #contactInfo, .products, .productLinks, #reports-navigation-in, #reports-navigation-in-border’).each(function() { PIE.attach(this); }); } }); CALL FOR APPLICATION(CFA) Open to External Candidates Only                    Vacancy No.: IOM-CFA/0120/22                     Position Title: Migrant Service Assistant Position Grade: NA                      Duty Station: Addis Ababa, Ethiopia Type of Appointment: Special Short Term Daily Contract, Three months with possibility of extension         Estimated Start Date: As soon as possible                     Closing Date:  12 September 2022                   Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the programmatic supervision of the Family Assistance Program (FAP) Project Coordinator, and the direct supervision of the Team Leader and the administration supervision of the Chief of Mission, the successful candidate will be based in Addis Ababa and will be accountable and responsible for assisting the streamlining of applicant case processing and guiding family members on the German Family Reunification (FR) visa application process, which includes how to correctly complete the required forms and supporting documentation checklists, biometric collection and questionnaire filling. Core Functions / Responsibilities: 1.     Take responsibility for the day-to-day assistance to beneficiaries in the FAP centre. 2.     Provide excellent migrant service to applicants at all times, in full compliance with the Service Standards. 3.     Assist and guide migrants in the completion of the visa application form as per checklists and conduct completeness checks on all documentation before their visa appointment, fill in the questionnaires and collect biometrics when required. 4.     Provide migrants with accurate information in a timely manner. This will include distributing information sheets and visa requirement checklists; assisting with telephone and e-mail inquiries from applicants (including requirements for submitting visa applications); and i Organize the files of the applicants based on the instructions of the German Consular staff and in full compliance with the IOM Service Standards. 5.     Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter required applicant data, lodge application documents in the required order in IOM-designated folders for applicants and collect biometrics to submit to Embassy. 6.     Call centre service: responsible for outreach to families and principal applicants to answer questions and provide remote guidance on form filling, visa requirements and general information. 7.     Appointment scheduling: Ensure appointment system for applicants coming to FAP is operated effectively. 8.     Reporting: Maintain records of all applications and contact with principal applicants and report these records periodically in a timely manner. 9.     Maintain a professional appearance and migrant-friendly demeanour at all times. 10.   Maintain positive working relationships with German Consular staff locally. 11.   Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service.   12.   Develop and maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload. 13.   Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions. 14.   Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data. 15.   Perform any other duties as may be assigned.

Educational Requirements: Required Qualifications and Experience Educational Qualification · University degree or equivalent in Business Management, Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training & experience. Experience Required ·       Minimum 2 years of relevant professional experience in a similar setting & capacity preferred; demonstrated ability…

Required Experience: Mid Level ( 2+ – 5 years experience) “, “identifier”: { “@type”: “PropertyValue”, “name”: “International Organization for Migration – IOM”, “value”: “630” }, “datePosted” : “2022-09-05 18:19:45”, “validThrough” : “2022-09-15 23:59:59”, “employmentType” : ” Array “, “hiringOrganization” : { “@type” : “Organization”, “name” : “International Organization …” }, “jobLocation” : { “@type” : “Place”, “address” : { “@type” : “PostalAddress”, “addressLocality” : “ETH Region”, “addressRegion” : ” Addis Ababa “, “addressCountry”: “ETH” } } } ]]]]]]]]>]]]]]]>]]]]>]]>

Source